Frequently Asked Questions

General

We are an online-only business and handle all customer service issues by email. 

If you have any questions or concerns, please send a message through our Contact Us page or e-mail info@freshbyfai.com and we will answer you as soon as we can!

Shipping

SIZING KIT - All sizing kits are shipped within 1-2 business days of made purchase. If it is ordered with other items, it will be sent out with them. Processing time will vary in that case with the approximated date(s) below.

PRESS-ONS - All custom press-on orders have a processing time of 7-20 business days (estimated) as they are made-to-order specifically for you! This processing time can be dependent on the order volume of sales at the time of purchase as well. If you would like your press-ons sooner, RUSH Orders are availa ble to expedite the processing time to 2 days. If RUSH Orders are unavailable, we are having an extremely high order volume. Your understanding is very much appreciated.

ADHESIVES, CUTICLE OILS, & FRESH GOODIES - All adhesives, cuticle oils, and Fresh Goodie items are shipped with your custom press-on order. If they are purchased without an order of press-ons, they'll be shipped within 1-2 business days. 

You can expect a standard shipping time of 5-7 business days or expedited shipping of 3-4 business days shipped via USPS - U.S. only. International shipping is dependent upon location.

We are not responsible for packages that are lost, damaged, stolen, in transit longer than the expected shipping time, or delivered to the wrong address. Please contact USPS if any of the listed instances have occurred, as we will be unable to assist you once your order has left our hands. Thank you for your understanding.

Press-Ons

Please refer to our Shape n Size Guide or take the guesswork out of measuring and purchase our Sizing Kit to ensure the perfect fit!

It is your responsibility to ensure that your nails are measured accurately using the instructions provided. It is always safer to size up if you fall in between sizes! All nails can be adjusted slightly with the nail file that comes with your application kit. In the unlikely event that the press-ons do not fit once they arrive to you, a refund cannot be granted.

All press-ons are made using salon standard materials including (but not limited to) hard gel, gel polishes, glitters, crystals, and pigments. They are always top coated with a high shine or matte finish UV gel for maximum strength, durability, and wear. 

Wear time depends on how well you prep your natural nails before application, how rough you are on your hands, and your choice of adhesive. 

Nail tabs can last up to 2-3 days. They're perfect for nights out, photoshoots, and special occasions. Press-on application with nail glue can last for about 1 to 3 weeks. They are the most ideal for long-term wear. 

We include detailed instructions on how to properly apply the press-ons and well as removing them with every order!

We recommend a professional nail glue such as IBD 5 Second Nail Glue or KDS Nail Glue. 

For an all-in-one transaction, you can choose your preferred adhesive from our Adhesives page.  

YES!

And that's why we love em.

The use of nail tabs will make them easier to reuse, as you'll just have to replace the tabs. 

For those who prefer nail glue, it is suggested to gently buff away any built-up glue on the back of the nails for more wears.

All press-on orders come with a mini nail file, cuticle pusher, and an alcohol prep pad. 

Application and removal instructions are included as well!

If you would like another Application Kit, they are available to order.

If the XL Nail Enhancement is removed at checkout while marked in your order, the length of your set(s) or Accent Nail will change to "LONG" while the shape remains, by default.

If you would like to revise your set(s) or Accent Nail length from "XTRA LONG" to either "LONG" or "MID," please re-input your options within the item's individual listing.

Returns

Due to the nature of our custom, handmade products, we cannot accept returns or make any refunds or exchanges.

ALL SALES ARE FINAL!